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Assistance
Problems with the online order process? Please call our direct sales department toll free: 1.888.878.9011.
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Warranty Boosts
Youâll automatically receive strong warranty protection with your purchase of exercise equipment that includes access to our customer support center and nationwide service network.
When you purchase a warranty boost, youâll get an additional warranty package that has longer coverage, so you wonât have to worry about future equipment problems that could derail your workout plans. All warranty boosts cover failure due to normal wear and tear, power surges, accidental damage, and more!
To purchase a warranty boost for a previously purchased machine, please contact our sales support team at 888.878.9011. You need to purchase a warranty boost within 60 days of the purchase of your machine to qualify.
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Shipping, Delivery & Assembly
Our Delivery Promise
We strive to give you the best delivery experience possible. Get extra security when you select Standard, In-Room or White Glove Delivery. Our delivery drivers schedule your delivery and are trained to complete an efficient yet rigorous delivery checklist with you. If there are any issues, they will contact our Customer Care team immediately to open a case on your behalf. In the unlikely event your item needs to be returned, weâll handle removing it and any packaging from your property at no cost to you.
Please note Curbside Shipping does not include delivery into the home or garage or up any stairs. In stock items usually leave the warehouse between 1-7 business days after purchase, but could take up 10 days during the winter season. Shipping may be slower than usual. Please read the full statement on COVID-19 precautions weâre taking. Read our full shipping policies here.
All deliveries are performed during business hours, 9 a.m. - 5 p.m. Monday-Friday.
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Refunds
Customers can contact the Horizon Customer Experience team at 888.878.9011 or email sales@horizonfitness.com to work with an agent to get started on a return or refund. Please allow up to 7 business days for refunds to be processed.
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Exchanges
A security deposit will be required for all exchanged units. The security deposit funds will be refunded once the returned unit has been received back by Horizon Fitness.
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Great workout guarantee
If youâre not 100% satisfied, just return it in 30 days for a full refund. Itâs that easy.
OUR DELIVERY PROMISE
- Youâll get the best delivery and installation experience possible.
- Enjoy scheduled delivery at a time that is convenient for you.
- Our delivery and assembly experts will complete an efficient yet rigorous unboxing checklist with you.
- Your machine will be assembled quickly in the room of your choice by a certified professional.
- If there are any issues, your driver will contact our Customer Care team immediately to open a case on your behalf.
Donât risk it! We care about your safety. Thatâs why we make sure this machine is assembled by a certified professional.
Your order will leave the Horizon warehouse in 1-5 days after being placed. After your product ships, it may be in transit for up to 10-15 additional days. Delivery is performed during business hours, 9 a.m. - 5 p.m. Monday-Friday. The shipping company will contact you to schedule your delivery a few days prior. Read our full shipping policies here.