Problems with the online order process? Please call our direct sales department toll free: 800.962.3596.
You’ll automatically receive strong warranty protection with your purchase of exercise equipment that includes access to our customer support center and nationwide service network.
When you purchase a warranty boost, you’ll get an additional warranty package that has longer coverage, so you won’t have to worry about future equipment problems that could derail your workout plans. The warranty boosts below cover failure due to normal wear and tear or power surges and include full-machine replacement when necessary.
To purchase a warranty boost for a previously purchased machine, please contact our sales support team at 800.962.3596. You need to purchase a warranty boost within 60 days of the purchase of your machine to qualify.
Free Standard Shipping
A note about Coronavirus: We are doing everything we can to continue to build, distribute, and maintain Horizon Fitness equipment during this time. We are making every effort to ensure equipment is handled and delivered inside the guidelines provided by the CDC. Additionally, we are taking every precaution to make sure our partners are practicing safe hygiene. We look forward to being your continued partner and appreciate your patience at this time.
Room of Choice and White Glove services may not be available in your area. If at the time of delivery we find that in home setup or room of choice is not an option we will provide a full refund of the delivery upgrade cost and perform a first threshold delivery. Return shipping fees may apply if you choose to cancel or refuse your delivery. Safety is paramount, and our teams continue to use best practices to stay safe. Any in home service increases the risk of being exposed to the virus.
We schedule delivery and then we bring your boxes in front of the main entrance, porch, garage or driveway. We’ll call you to schedule an appointment with a four hour delivery window. Signature required. To read full shipping details, please visit our policies page.
Customers with a return will be refunded once the unit is received back by Johnson Health Tech NA. Please allow 6-8 weeks for refunds to be processed.
A security deposit will be required for all exchanged units. The security deposit funds will be refunded once the returned unit has been received back by Johnson Health Tech NA.
Great workout guarantee
If you’re not 100% satisfied, just return it in 30 days for a full refund. It’s that easy.