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OUR DELIVERY PROMISE

  • You’ll get the best delivery and installation experience possible.
  • Enjoy scheduled delivery at a time that is convenient for you.
  • Our delivery and assembly experts will complete an efficient yet rigorous unboxing checklist with you.
  • Your machine will be assembled quickly in the room of your choice by a certified professional.
  • If there are any issues, your driver will contact our Customer Care team immediately to open a case on your behalf.

Don’t risk it! We care about your safety. That’s why we make sure this machine is assembled by a certified professional.

Your order will leave the Horizon warehouse in 1-5 days after being placed. After your product ships, it may be in transit for up to 10-15 additional days. Delivery is performed during business hours, 9 a.m. - 5 p.m. Monday-Friday. The shipping company will contact you to schedule your delivery a few days prior. Read our full shipping policies here.